Home Healthcare in Saudi Arabia - FAQs

First Response Healthcare (FRH) is a leading provider of home healthcare services in the GCC, delivering professional medical care directly to your home, office, or hotel. Our experienced and SCFHS-licensed healthcare professionals provide doctor-on-call services, nursing care, physiotherapy, laboratory testing, IV therapy, and other medical support, allowing patients to receive high-quality healthcare in the comfort and privacy of their preferred location.

First Response Healthcare provides doctor-at-home visits, nursing care, physiotherapy, IV therapy, laboratory testing, health checkups, and other home healthcare services delivered at your preferred location.

Our doctor-on-call services are designed to respond quickly, depending on your location and availability. Our medical team can reach your location within 45-60 minutes. Services are available 24/7, 365 days a year, ensuring timely medical care whenever it is needed.

Yes. All healthcare professionals providing services are licensed by the Saudi Commission for Health Specialties (SCFHS) and are qualified to deliver professional medical care.

Our doctors can assess and manage many common medical conditions at home. The doctor will evaluate your condition, provide treatment, prescribe any necessary medications, conduct health checkups or laboratory tests, and refer you to a hospital if a specialist consultation is required. Please note that emergency situations are not treated at home — in such cases, call Riyadh Ambulance at 997 immediately.

Yes. We support patients with chronic conditions such as diabetes, hypertension, respiratory conditions, and other long-term health concerns through regular monitoring and follow-up care.

You can book a service by contacting our team by call or WhatsApp on +966 573500500, or through an online form. Once your request is received, our team will arrange the appropriate healthcare professional for your needs.

Yes. We are designed to provide medical support whenever it is needed, including weekends and public holidays, depending on availability.

Yes. Laboratory samples can be collected safely at your location by our trained and SCFHS-licensed healthcare professionals. The samples are processed at accredited laboratories, and reports are shared once available.

Yes. Patient privacy and confidentiality are strictly maintained at First Response Healthcare. All medical records and personal health information are handled according to healthcare privacy standards.

Yes. You may request a convenient time for your appointment, and our team will do their best to accommodate your schedule.

Our services are cash-based services. We provide all the assistance, like medical reports and billing documents, to the patient for reimbursement from their insurance company in case it is covered in their policy. The reimbursement depends on the health insurance policy of the individual and may not be applicable under an individual’s health insurance policy. We always advise the patient to check with their insurance whether their policy covers such expenses or not.

If the attending doctor determines that hospital care or specialist treatment is required, they will guide you and provide appropriate referral recommendations.

Yes. Our Home healthcare services follow strict medical protocols, infection control practices, and patient safety standards to ensure high-quality care.

Yes. You may request a specific doctor depending on availability. When booking a consultation, you may also indicate preferences such as the doctor’s gender or language, and the team will make reasonable efforts to accommodate your request.

Yes. Patients have the right to know the identity, name, and specialty of the healthcare professionals responsible for their care.

Yes. You may request the presence of a family member or support person during your examination or treatment when appropriate.

Yes. You may request the presence of a family member or guardian during your examination or treatment, depending on your health condition. In certain situations, this may be limited if required for medical or safety reasons.

Yes. You have the right to refuse treatment after the doctor explains the possible medical consequences. If you choose not to proceed, you may be asked to sign a form confirming your decision.

Yes. You have the right to request a second medical opinion about your condition or treatment, either within First Response Healthcare or from another healthcare provider.

If you are not satisfied with any aspect of our service, you may share your complaints, feedback, or suggestions with our team through the 24/7 Call Center or customer support channels. All concerns are carefully reviewed and addressed in accordance with our service policies.

Our services are currently available in Riyadh, and we are expanding to other major cities across Saudi Arabia. Availability may vary by location, so please contact our 24/7 support team to confirm service coverage in your area.

Yes. Our medical team includes experienced general practitioners and family medicine specialists who can assess and treat common childhood illnesses at your home. The doctor will examine your child and advise on the appropriate treatment or next steps.

Our services are available 24 hours a day, 7 days a week, including weekends and public holidays. Whenever you need medical support, our team is ready to assist and arrange a doctor visit at your location.

Our SCFHS-licensed doctors can evaluate a wide range of medical concerns during a home visit. After the assessment, they will advise whether the condition can be treated at home or if referral to a specialist or hospital is recommended.

First Response Healthcare focuses on home healthcare services, which means our doctors visit patients at their home, office, or hotel. We do not currently operate walk-in clinics.